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DPSA DIGITAL MATURITY ASSESSMENT

The DPSA conducted a Digital Readiness Assessment in 2018 and the outcome thereof have informed the strategic e-Government strategic documents and the norms and standards it develops. The change in the e-Government policy direction stemming from the outcome of the 4IR Commission study and the study conducted by the Presidency on e-Government necessitates further assessment to implement the recommendations therefrom.

SECTION A: PROFILE OF RESPONDENT

SECTION B: E-SERVICES enquire about the quality of how government offers services online.

SECTION C: INFRASTRUCTUURE: enquire about the ICT infrastructure of the department

SECTION D: INFORMATION SYSTEMS enquire about existing Information Systems in the department.

 

NB: Download and complete the "DIGITAL MATURITY ASSESSMENT template" BEFORE STARTING WITH THE SURVEY.  Upload the completed document in the space provided in “Section D: Information Systems” and email a copy to Mr Teko Mohono (Teko.Mohono@dpsa.gov.za).

DIGITAL MATURITY ASSESSMENT template.DOCX

 

There are 45 questions in this survey.
SECTION A: PROFILE OF RESPONDENT
(This question is mandatory)
Name and Surname:
(This question is mandatory)
Full Title / Designation / Role:
i.e. Director: Service Delivery
(This question is mandatory)
Contact number:
(This question is mandatory)
Email address:
(This question is mandatory)
Indicate the Sphere of Government you work in:
(This question is mandatory)
Indicate the National Department you represent:
(This question is mandatory)
Indicate the Provincial Department you represent:
(This question is mandatory)
Indicate the Local Municipality you represent:
(This question is mandatory)
Indicate the Province in which you are stationed:
SECTION B: ONLINE SERVICES
e-Services portal
(This question is mandatory)
e-Services of all government services will benefit delivery of services in the department.
(This question is mandatory)
The citizens are aware of the current e-Services portals www.eservices.gov.za and www.gov.za/services.
Transparency
(This question is mandatory)
Rate the priority of “Open Government Data” i.e. opening up online access to information (non-personal) held by your department.
(This question is mandatory)
Senior Management are aware of the benefits of opening non-sensitive Government data to the Public via Open Data.
Inclusiveness
(This question is mandatory)
The Department provides multiple delivery channels (digital channels as well as face-to-face interactions) for people to access services or interact with government.
(This question is mandatory)

Citizens' preferred device for accessing the Internet (you may choose more than one option):

(This question is mandatory)
The Department provides public services that are accessible through mobile devices such as smartphones and tablets or using SMS Portal.
(This question is mandatory)

Areas on which Government should focus its Digital Government Transformation Strategy (you may select more than one option):

(This question is mandatory)
Reasons impeding the Department from taking advantage of Digital Trends (you may choose more than one option):
(This question is mandatory)
Do Citizens use social networks to interact with the department?
(This question is mandatory)
Reasons hindering the use of e-Services by citizens (you may choose more than one option):
Involvement of stakeholders in the design of digital services
(This question is mandatory)
Citizens are aware of the benefits of e-Government.
(This question is mandatory)
The Department seeks feedback from Citizens on its e-Service.
(This question is mandatory)
The Department seeks feedback from Citizens on national issues via online channel.
(This question is mandatory)
The Department engages citizens when developing policies.
SECTION C: INFRASTRUCTURE
(This question is mandatory)
How many end-users are in the department?
(This question is mandatory)
Indicate the Operating Systems in use in the department (you may choose more than one option):
(This question is mandatory)
Which version of Office does the department use?
(This question is mandatory)
What desktop AntiVirus solution does the department use?
(This question is mandatory)
List all laptop and desktop Brands that the department is using (please provide numbers where possible):
(This question is mandatory)
Which firewall network security does the department use?
(This question is mandatory)
Describe your LAN Configuration - End point switches:
(This question is mandatory)
Describe your LAN configuration - Core Switches:
(This question is mandatory)
Does the department have wireless LAN capabilities within offices?
(This question is mandatory)
Where are the department servers hosted?
(This question is mandatory)
Indicate the Server Operating System your department uses:
(This question is mandatory)
Who supplies the server hardware in the Department?
(This question is mandatory)
Which transmission medium does your department use?
(This question is mandatory)
What is the connectivity speed between your headoffice and regional branches?
(This question is mandatory)
Which service provider/s provide connectivity to the department?
(This question is mandatory)
Which cloud services does the department use?
(This question is mandatory)
Which Database Management System does the department use?
(This question is mandatory)
What type of PABX does the department use?
(This question is mandatory)
Which ICT skills does your department have?
SECTION D: INFORMATION SYSTEMS
(This question is mandatory)
What is the TOTAL number of ICT Information Systems in the department?

DOWNLOAD THE DIGITAL MATURITY TEMPLATE AND ANSWER THE FOLLOWING SET OF QUESTIONS PER INFORMATION SYSTEM IN YOUR DEPARTMENT.  Upload the completed document in the space provided in “Section D: Information Systems” and email a copy to Mr Teko Mohono (Teko.Mohono@dpsa.gov.za).

DIGITAL MATURITY ASSESSMENT template.docx

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